FAQ

What types of all-natural hay products does Grandpa’s Best sell?

We sell premium First and Second Cutting Timothy Hay, Orchard Grass Hay, Alfalfa Hay, Native Kansas Prairie Grass Hay, a 50/50 Timothy Hay and Orchard Grass Hay Blend, Oat Hay, and our hand-crafted Small Pet Salad. Grandpa’s Best also offers a unique Variety Box, perfect for your furry friend to sample our different hay offerings and pick a favorite. We have also created all-natural treats and enrichment rounds that you can feed your pet, knowing they are getting only the best ingredients without any additives, binders, or preservatives. We hope your pet enjoys these Timothy Treasures and Whisker Nibblers!

What size does Grandpa’s Best hay products come in?
All hay products are available in various package sizes, including boxed loose hay and our super-efficient mini bale which provides an amazing amount of bulk hay in a small package while still staying fresh. Custom sizes are available upon request.
How should I store my hay?

Hay should be stored in a cool, dry location out of direct light. The easiest way to keep your hay fresh is to keep it in the original packaging we send it in between uses. Placing hay in an airtight container is another great way to store the hay for ultimate freshness. Read more here.

What’s the benefit to a hand-packed product?
At Grandpa’s Best, we believe that hand-packaged hay assures that your pet receives only the highest quality hay possible. While other brands may rely on machinery to sort their hay, we will never overestimate the benefit of having our hands physically sort through what comes in from the farm.
What’s the difference between compressed and boxed loose hay?

We know that each pet owner has different food needs and storage options. This is why we offer our hay in two different formats – compressed bales and boxed loose hay. Our compressed bales are perfect for pet owners who may have limited storage space or have allergies that are triggered by regular hay as the compression process minimizes dust. Our boxed loose hay is ready to serve your pet straight from the box, hand packaged without compression to ensure the longest hay pieces.

What is RHDV and what is Grandpa’s Best doing about it?

Because we are dedicated to crafting premium quality products for your furry friends, you can shop with confidence knowing that you will be providing your pet with safe and nutritious premium quality hay products. For detailed information regarding RHDV and our policies.

My pet loves Grandpa’s Best hay! Where can I leave a five-star review?

We love hearing stories about your pets and seeing pictures and videos of them enjoying our hay. Sharing your positive reviews helps other pet owners find us, so we appreciate anytime you can tag us on Instagram or leave a review on our Facebook page.

I’m not satisfied with the hay I ordered from gbpets.com, what should I do?

Easy. Let us know and we will take care of the problem. We love our customers and will correct any issue, no matter how small. Give us a call at 785-527-8250 or send us an email at support@gbpets.com. Rest assured, we will take care of you and your pet. It’s our commitment and guarantee.

What if my question isn’t listed here?

We will be glad to answer any questions you have! You can call us at 785-527-8250 or email us at support@gbpets.com.