Policies

RETURNS

We have a 30 return window for issues related to manufacturer's defect. Hay products can also be used as small animal bedding so we do not accept returns due to animal preference.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To process your return, we require you to send a copy of your receipt or proof of purchase and digital images of the defect to support@gbpets.com.

REFUNDS (if applicable)

Once your return is approved, a credit or replacement product will be provided at the discretion of Grandpa's Best LLC.  Any credits will either be applied to your credit card or provided as in-store credit.

Late or missing refunds (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

TERMS

SECTION 1 - ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Grandpa's Best LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

SECTION 2 - CREDIT CARDS

We accept the following credit cards: Visa, MasterCard,and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon completion of your order.

SECTION 3 - MONEY ORDERS, CASHIER'S CHECKS, COMPANY CHECKS & PERSONAL CHECKS

We accept money orders, cashier’s checks, personal checks, and company checks in USA currency only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

SECTION 4 - ORDER SHIPPING POLICY

Shipping Time Most orders received before 2:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Grandpa's Best LLC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

SECTION 5 - OUT OF STOCK PRODUCTS

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

SECTION 6 - MULTIPLE PRODUCT ORDERS

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

SECTION 7 - TAXES

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Kansas. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

SECTION 8 - TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Grandpa's Best LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Grandpa's Best LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Grandpa's Best LLC shall immediately issue a credit to your credit card account in the amount of the incorrect price

SECTION 9 - LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Grandpa's Best LLC is not responsible for the operation of or content located on or through any such site.

SECTION 10 - COPYRIGHT AND TRADEMARK NOTICE

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Grandpa's Best LLC, Copyright © 2017, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

SECTION 11 - OTHER CONDITIONS

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Grandpa's Best LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

PRIVACY

Grandpa's Best LLC Privacy Policy

This Privacy Policy describes how we handle personal information collected, used, and shared when a visitor or customers acceses Grandpa's Best LLC .

SECTION 1 - TRANSACTIONAL INFORMATION

What do you do with my information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.When you browse our store, we also automatically receive your computer Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable):

With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

After you opt-in, if you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@gbpets.com or mailing us at: Grandpa's Best LLC 1817 E. Frontage Road Belleville Kansas USA 66935.

SECTION 3 - DISCLOSURE

Do you disclose my information?We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - ONLINE STORE

Our online store is hosted by 3dcart. They provide us with the online e-commerce platform that allows us to sell our products and services to you.You can read more about how 3dcart uses your Personal Information here https://www.3dcart.com/privacy.html

Payment:

If you choose a direct payment gateway to complete your purchase, the online store transmits your credit card data. The store data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

You can opt out of targeted advertising by:Facebook - https://www.facebook.com/settings/?tab=adsGoogle - https://www.google.com/settings/ads/anonymousBing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service. 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the content or privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - DO NOT TRACK

Our website uses “Cookies” as data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@gbpets.com or by mail at Grandpa's Best LLC, Re: Privacy Compliance Officer, 1817 E. Frontage Road Belleville, Kansas USA 66935.